Support, 24/7, in English and Arabic. Email support@yalla2trip.com if you’d rather write.
Pick an activity, then your date, package and number of guests, and pay by card. You get an email as soon as your payment is received. We then confirm with the activity partner, usually within 4 hours — 12 for venue bookings, as the listing says.
After you pay, your booking reads “Payment received” while we confirm with the activity partner — usually within 4 hours, 12 for venue bookings. We email you the moment they confirm. If they can’t take it, or don’t answer in time, you get a full refund automatically.
Check your spam or junk folder: our booking emails come from an address ending in noreply.yalla2trip.com. If it’s not there, open the chat and we’ll look your booking up.
Yes — just enter their details during checkout. The confirmation goes to your email.
We can’t change the number of guests on an existing booking. Make a separate booking for the same date and package for the extra guests.
Yes — free if your activity is 48 hours or more away and the new date is available, up to 2 changes per booking. Open the chat to change it.
Counted from your pickup time: cancel 48 hours or more before for a full refund, 24 to 48 hours before for 50%, and less than 24 hours before there is no refund. If the partner cancels, you always get a full refund automatically.
Open your bookings, choose the booking and cancel it from there. Before anything is cancelled you see the exact amount coming back, worked out from your pickup time — and nothing is cancelled until you confirm. You can also ask in the chat.
Refunds go back to the card you paid with. How soon it shows on your statement depends on your bank or card provider.
Open the chat with your booking reference and we’ll check where it is, or email support@yalla2trip.com.
Yes. A full refund means everything you paid comes back.
Yes. Payment is taken on a secure payment page run by a licensed bank-grade provider. We never see or store your card details.
Prices can be shown in AED, SAR, KWD, BHD, OMR, QAR or Thai baht — change it in the site menu or in your account. Checkout names the currency your card is charged in before you pay.
Nothing was taken. Try again with the same card or a different one, and check with your bank that international payments are switched on.
Don’t pay again. Open the chat straight away and we’ll sort it out.
Each activity is different. The activity page lists it under “Good to know” — or ask in the chat.
Weather decisions are made by the activity partner. If they cancel for weather, you get a full refund automatically.
Be ready 10 minutes before your pickup time. If there’s no pickup, arrive at the meeting point 10 minutes early.
No — just show your confirmation email on your phone.
Most activities welcome children, but age limits vary. Check the activity page or ask in the chat.
Open the chat straight away. A partner no-show is refunded in full, and we report the partner.
Tell the chat what was different. Where an activity fell short of its description we refund part or all of it, and we take it up with the partner.
What’s included is listed on the activity page. If a partner asks you to pay for something listed as included, don’t pay — open the chat and tell us.
Your safety comes first. Call Thai emergency services: 191 (police), 1669 (ambulance), 1155 (tourist police). Then contact us in the chat.
There is no phone line. The chat answers at any hour, and anything it can’t settle goes to support@yalla2trip.com.