Refund Policy

Measured from your pickup time:

• 48 hours or more before the activity: Full refund (100% of the amount paid)
• 24 to 48 hours before the activity: 50% of the amount paid
• Less than 24 hours before the activity: No refund

You cancel in the app or on this website, under your booking. Before anything is cancelled we show you the exact amount coming back, worked out from your pickup time. Nothing is cancelled until you confirm it, and the amount shown is the final amount.

A hotel booking is confirmed by the hotel, not instantly. Until it is confirmed you can cancel it from your booking page at no cost — your card is held, never charged.

Once the hotel confirms, your card is charged and the booking is non-refundable and cannot be moved to other dates. If you do not arrive, the full stay is charged.

If the hotel cannot take the booking, or does not answer in time, the hold is released in full and we tell you by email. Nothing is charged.

• Sign in to your Yalla2trip account.
• Open My Bookings and select the booking.
• Click Cancel and confirm.

Or email support@yalla2trip.com with your booking reference — we will process it manually.

If the activity partner cancels your booking for any reason — weather, mechanical issues, operational closure or unavailability — you receive a 100% refund automatically, regardless of how close to the start time the cancellation occurs.

If the activity partner does not confirm your booking within 4 hours of payment — 12 hours for venue bookings, which is stated on the listing — your booking is automatically cancelled and a full refund is issued. You don't need to do anything.

• All refunds go back to the card you paid with.
• Refunds are issued in the original charge currency. Differences you see on your statement are bank-side foreign exchange movements, not a deduction by us.
• Once we send a refund it is with your bank. How long it takes to appear depends on your bank or card provider.
• We do not refund to a different card, a different person or by cash.

If you do not arrive at the agreed pickup point at the agreed time, the booking is treated as completed and no refund is issued. Late arrival is at the Partner's discretion. If circumstances outside your control prevent you from arriving on time, contact us as soon as possible at support@yalla2trip.com.

• Free if requested 48 hours or more before the activity (subject to availability).
• Not permitted within 24 hours of the activity.
• Maximum 2 date changes per booking.
• Beyond that, cancel and rebook.

If you believe a refund has been miscalculated or missed, contact support@yalla2trip.com before initiating a card chargeback. We respond within 2 business days. Filing a chargeback without contacting us first — particularly for a service that has been delivered — may be challenged and may result in account suspension under our Terms.

Visit our Support Center to chat with our support team or email support@yalla2trip.com.

YALLA2TRIP PORTAL · Trade Licence #1622080 · Dubai, United Arab Emirates · support@yalla2trip.com